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1. Tips for Finding the Right Fit

Before Buying Your Shoes:

•      Order a whole size up if the half size you’re looking for isn’t available.  

•      Go up half a size if you require wide fit and it’s not available. 

•      One foot is often bigger than the other for people, use the measurement of the larger foot to determine sizing.

•      If you have a particular preferred brand, then order the size that you usually wear for that brand. Our shoes are from the manufacturer.

Once You Receive Your Shoes:

•      Try on your shoes with the usual socks or stockings that you will wear them with, as this may affect the necessary size. 

•      Test out the shoes on indoor carpeting to protect the soles of the shoes in case you feel the need to return them.

2. How can I tell I have the right shoe size?

When you don’t feel a gap between the side of the shoe and the foot, your foot arch is cradled by the arch of the shoe, you have a small amount of wiggle room for your toes, and your heels do not slip and feel comfortable when walking.

3. How can I tell if I have the right size of sandal or mule?

The shoe lining should be fully covered by your feet, and your toes and heels should not overlap.     

4. My heel is slipping but otherwise my boots feel fine. What’s the problem?

Boots often have a softer counter for the heel, which makes sliding into them easier when you start wearing them. This is normal and nothing to worry about, and soon the heel will shape to your foot and stop slipping.

5. How can I measure the heights of the heels I see detailed in your product pages?

To ensure consistency, we measure the heights of heels from a sample shoe size. Actual measurements of the heel will match proportionately to the size of your shoe and may differ slightly by size. Our measurements are from the center of the heel to the spot that it meets the sole. The measurement is separate for platform shoes. We round off our measurements to a quarter inch.

6. My feet seem to increase in size in the afternoon. Is this possible?

It’s common for feet to slightly swell throughout the day due to activity and changing body temperature. It’s best to try on shoes in the afternoon after some exercise.

7. How can I pay for my shoes?

You can pay with Debit or Credit, or PayPal.

8. Is there a way to check the status of my order?  

If you want to see where your order is, when you will receive it, or whether it’s been sent yet, log in and click on My Orders on any page of our website.

9. How is sales tax applied? 

Sales tax is included in the prices shown.

Note: Remember that certain countries charge duty tax for customs import that you might be required to pay. For information, ask your local customs office.

10. Can you ship to my country?   

We can ship anywhere in the world. We may need additional information to ship to certain places, but this is rare and we will inform you right away if that’s the case.

11. What is your policy for returns?

You must contact Custom Service within 7 days to begin the return process. If your order arrives with defects, color errors, or has been mis-shipped, you qualify for a full refund. However, if there are no defects or if it is the same size that you ordered but does not fit, we will not accept the returned item.

12. What are the costs of shipping?

We can provide expedited shipping, standard shipping, or super savers shipping. The costs vary from place to place, and are also determined by the weight of the product. Place a test order to determine the potential shipping costs.

13. Do you base your size charts on the US or UK standards? Which is the best way to know the right size?

Our size chart is unique of UK and USA size. It’s important that you check our size chart and measuring guide to determine the right one for you. If you’re worried about size check, it’s advised that you choose custom size. Get the professional measurements and then fill in the precise measurements when you order.

14. Can I order on the phone?

We only accept online orders at this time. You may pay with PayPal, or with credit cards including Visa, Discovery, American Express, or MasterCard.

15. I already placed my order but my payment has not yet been accepted?

Don’t worry, just log in and go to My Orders, choose the order you need assistance with and name the payment problems you are having. We will reply within 24 hours to fix the problem and present you with other options.